Terms and Conditions

• General Terms and Conditions
• Online shop Terms and Conditions of sale
• User Generated Content Terms and Conditions
• 'Follow us on instagram to win' Terms and Conditions
• Market Research Survey Terms and Conditions
• Aptaclub Mamas and Papas £200 Voucher competition Terms and Conditions
• Babyshow Terms and Conditions 
• Babyshow Privacy Policy

Date last updated: November 09, 2022

Please read these terms of use carefully. If you use the Aptaclub website at www.aptaclub.co.uk (“the Site”) then you are agreeing to these rules.

1. This Site is produced by Nutricia Limited t/a Danone Nutricia Early Life Nutrition, Newmarket House, Newmarket Avenue, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ. (registered company number 00275552) (“Nutricia”), for your information, education and communication. One of our brands is Aptamil who provide Aptaclub and in these terms and conditions we refer to ourselves as “Aptaclub”.

2. The Site and its contents are designed to comply with UK laws and regulations and are intended for use by UK residents only. Aptaclub makes no representation that any information contained in this Site is relevant or appropriate to other locations. If you are calling from outside the UK we advise that you speak to your local healthcare professional if you have any questions regarding your pregnancy or baby.

3. This Site offers you the option of viewing information about Aptamil products. If you choose to view this information, you are accepting that Aptaclub is supplying this information at your individual request for information and education purposes.

1. As part of your registration with the Aptaclub, you will receive information and offers from Aptamil, relating to their products, in the way you requested. Full details of our Privacy Policy can be found here.

1. We use reasonable endeavours to ensure that the data on the Site is accurate and to correct any errors or omissions as soon as is practical after being notified of them. We do not monitor, verify or endorse information submitted by third parties for posting on the Site and you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by applicable law, we disclaim all warranties and representations (whether express or implied) as to the accuracy of any information contained on the Site. We do not guarantee that the Site will be fault-free and do not accept liability for any errors or omissions.

2. Neither we nor any of our affiliates shall be liable for any direct, indirect, special or consequential loss (including third party claims, loss of profits, revenue or goodwill) suffered by you or any third party arising in relation to your use of the Site. Nothing in these terms and conditions is to be interpreted as an attempt to limit or exclude our liability for any personal injury resulting from our negligence or other matter that it would be illegal for us to exclude.

1. We will endeavour to allow uninterrupted access to the Site, but access to the Site may be suspended, restricted or terminated at any time.

2. Owing to the nature of electronic transmission of data over the internet and the number of Users we do not accept responsibility for any inability to access the site.

3. We do not give any warranty that the Site is free from viruses or anything else which may have a harmful effect on any technology.

4. Whilst we endeavour to ensure that the Content is correct, the Content presented in this Site is provided with the understanding that Aptaclub is not engaged in rendering medical, counselling, legal, or other professional services or advice. The Content is available for information and as an educational tool; it is not intended as medical or healthcare advice and is not intended as a substitute for professional advice relative to a specific condition or questions you may have regarding a medical condition or legal problem. Always seek the advice of your general practitioner or other qualified healthcare professional regarding any medical condition before starting any new treatment or before proceeding on the basis of any Content. We make no warranties or representations about the accuracy, completeness or suitability for any purpose of the Content

1. The copyright in the material contained on this Site together with the Site design, text and graphics, and their selection and arrangement belongs to Nutricia. All rights are reserved. Users may download materials for their own personal, non-commercial use, provided all copyright and other proprietary notices are kept intact. The copying, redistribution, re-posting, publication, adaptation or alteration of any part of this Site for any public or commercial purposes is prohibited without written prior permission from Nutricia.

2. The trademarks, logos, characters and service marks (collectively “the Trademarks”) displayed on the Site are registered or unregistered trademarks of Nutricia. Nothing contained in this Site should be construed as granting, by implication, estoppel or otherwise, any licence or right in and to the trademarks without the express written permission of Nutricia. Your use of the Trademarks and contents of the Site, except as provided in these terms and conditions, is strictly prohibited. You are advised that Nutricia will aggressively enforce their intellectual property rights in the Site and its contents to the fullest extent of the law, including seeking criminal sanctions.

1. A variety of information, text, graphics, software and other materials (“Content”) is available on the Site.

2. Nutricia strives to keep the Content that we post on the Site accurate, complete, and up-to-date, but we cannot guarantee, and are not responsible for, the accuracy, integrity, quality, completeness, timeliness, or that it will not be objectionable to you, of any Content.

3. Images of people or places displayed on the Site are either the property of, or used with permission by, Nutricia. The use of these images by you is prohibited unless specifically permitted by these Terms and Conditions or by specific permission elsewhere on the Site. Unauthorised use of images may violate copyright, trademark, privacy and/or publicity laws as well as communications regulations and statutes.

4. Our full privacy policy can be accessed here

1. This Site may contain links to other Sites. Aptaclub is not responsible for the content of any other Site or for on-going review of other Sites. The inclusion of any link to such Sites does not imply endorsement by Aptaclub. Your linking to any other Sites is at your own risk. Hyper-linking to this Site, in any manner, is not permitted without Aptaclub’s written permission.

2. Aptaclub does not represent or warrant that this, or any Site to which ours is linked, will be accessible or available on a timely basis, or that access to the same will be uninterrupted or error free.

3. Aptaclub reserves the right to alter or delete material from the Site at any time.

4. Aptaclub may, at any time without notice, revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should, therefore, periodically visit this page to review the then current Terms and Conditions.

5. Aptaclub may terminate your access to the Site. All disclaimers, indemnities and exclusions in these Terms and Conditions shall survive termination of the agreement between us for any reason.

6. If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.

7. These Terms and Conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts, to which both parties submit. Aptaclub reserve the right to alter or update these Terms and Conditions at any time without notice.

1. This site uses a number of “cookies”. Out full cookie policy can be accessed here.

1. Aptaclub will carry out the live chat services provided on our website ("Live Chat") with reasonable skill and care.

2. Aptaclub does not offer specific medical advice on the Live Chat service. For all specific medical advice, please consult your own doctor or health advisor.

3. At the time of your 'chat' you may request a transcript of the conversation by pressing the printer or envelope icon at the top of the chat window.

4. For all specific medical advice, please consult your own doctor or health advisor.

5. Aptaclub will keep a transcript of every “chat” made through Live Chat. This transcript will be kept for 24 months and will be used for training and quality evaluation and in the event of any consumer complaint in relation to the Live Chat service.

6. All Live Chat conversations are completed over a secure transmission and are confidential between the “caller” and Aptaclub unless express permission is given by the “caller”. However, if there is risk of someone being harmed or other unlawful activity, we may have to pass some details onto the authorities.

7. When you are using Live Chat, do not transmit any unlawful, threatening, libellous, defamatory, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or violate any law.

Ingram Micro and its related companies will process, store and use personal information collected from you or on your behalf from your transaction on the Aptaclub Store. Such personal information will be collected, processed, stored and used in accordance with our Privacy Policy, available at https://corp.ingrammicro.com/privacy-statement.aspx

Full Terms and Conditions for each competition are available on the relevant competition page.

1. Nutricia Limited (‘Nutricia’, ‘our’, ‘us’) reaches out to social media users to seek their permission to feature our favourite content on our various sites (internal and external), social channels and promotional materials. You are reading this because Nutricia has requested your permission to use your social media content in this way.

2. If you choose to allow us to use your words, pictures, images, video, post, survey answers, data, information or any other content you have put together (‘Content’) by replying to us and confirming you have read the Terms and Conditions, you agree to these Terms and Conditions, as well as the Instagram, Facebook, Twitter, YouTube, TikTok, Snap or other social channel terms and conditions of use (as applicable) and you certify that you are least 18 years of age.

3. Nutricia collects and transmits to the Nutricia website aptaclub.co.uk (the “Site”), social media channels including but not limited to Facebook, Twitter, Instagram, YouTube and Snapchat, promotional materials, surveys and other properties (the “Nutricia Properties”) Content, including photos, text, graphics, audio, video, location information, comments and other materials from social media sites, for use by Nutricia in connection with its business, including Nutricia’s product feature, marketing, promotional, advertising and other consumer-related activities (the “Nutricia Activities”).

1. You hereby grant to Nutricia and its related companies, agents, licensees, sublicensees, contractors, successors, legal representatives, assigns, and third-party service providers, and their respective partners, marketing and public relations agencies, and other affiliates (the “Licensed Parties”) a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use your Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on webpages and social media pages operated by the Licensed Parties, in promotional e-mails and advertisements, and in any and all other marketing, promotional and advertising initiatives, and in any media now or hereafter known.

2. The Licensed Parties may use, display, publicly perform, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit and make publicly accessible the Content in any manner in their sole discretion, with no obligation to you whatsoever.

3. You grant the Licensed Parties the right to use your username, real name, image, likeness, descriptions of you, location or other identifying information, including but not limited to your voice, in connection with any use of your User Content.

4. By consenting to our use of your Content, you confirm, warrant and acknowledge:
a. You are 18 years of age or over;
b. You own all rights in and to your Content and/or have obtained appropriate rights and permissions from any and all other persons and/or entities who own, manage or otherwise claim any rights with respect to such Content;
c. You are solely responsible for your Content;
d. The Licensed Parties’ use of your Content as described herein will not violate the rights, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, proprietary or other rights, of any third party, or any law, rule or regulation;
e. To the extent permissible by law, you hereby irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of the Content; and
f. The Content is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful or prejudicial of any person or group on the grounds of race, religion, sex, sexual orientation, age or disability.

5. The Licensed Parties reserve the right to remove any Content from the Site and the Nutricia Properties in their sole discretion. If you believe any content, including Content, residing on the Site or the Nutricia Properties or displayed or used in connection with the Nutricia Activities infringes any person or entity's copyright rights, please notify us.

6. The Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission by you in relation to the Content or otherwise, except pursuant to the Licensed Parties’ respective privacy policies.

7. By using the Site and/or the Nutricia Properties, you are consenting to the Licensed Parties’ collection of any personal information you provide for the Licensed Parties’ use and disclosure in connection with the use of your Content as described herein. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use this Site or otherwise provide the Licensed Parties with personal information. Your personal information may be transferred to servers located outside the country in which you live or to third parties in other countries so that they may process personal information on the Licensed Parties behalf. By using the Site or otherwise providing the Licensed Parties with personal information, you agree to the foregoing collection, use, disclosure, transfer and processing of your information in accordance with the terms of these Terms and Conditions, Nutricia’s privacy policy and applicable data protection laws and regulations.

8. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your Content.

1. You acknowledge and agree that you do not acquire any ownership or other rights in proprietary information and materials of Nutricia’s by authorising use of your Content or otherwise using or accessing the Site, the Nutricia Activities or the Nutricia Properties.

1. These Terms and Conditions are personal to you and may not be assigned or transferred by you for any reason whatsoever without Nutricia’s prior written consent and any action or conduct in violation of the foregoing shall be void and without effect.

2. Nutricia reserves the right to alters these Terms and Conditions without advance notice by posting a revised Terms and Conditions. Accordingly, you should review the Terms and Conditions each time you grant permission or authorisation to feature your Content.

3. You agree that if Nutricia does not exercise or enforce any legal right or remedy which is contained in these Terms and Conditions (or which Nutricia has the benefit of under any applicable law), this will not be taken to be a formal waiver of Nutricia’s rights and that those rights or remedies will still be available to Nutricia.

4. If any part of these Terms and Conditions becomes invalid, illegal or unenforceable in any respect under any law or for any other reason whatsoever, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired.

5. These Terms and Conditions (and any non-contractual disputes/claims which arise out of or in connection with them) will be governed by English law and you hereby submit to the exclusive jurisdiction of the English courts.

1. By entering this Promotion, entrants will be deemed to have accepted and be bound by these terms and conditions. Promotional materials relating to the Promotion, including all information on how to enter the Promotion, also form part of these terms and conditions.  In the event of any conflict between any terms referred to in such Promotion materials and these terms and conditions, these terms and conditions take precedence.

2. The Promotion is open to UK excluding Northern Ireland and Ireland residents aged 18 and over, with the exception of employees and agents of Nutricia Limited t/a Danone UK or any of its subsidiary of affiliated companies, members of the immediate families or households of such employees, and anyone otherwise connected with the operation or fulfilment of the Promotion.

3. Internet access and a valid Instagram account is required.

4. The promoter reserves the right to require entrants to prove they are eligible to enter the Promotion. If a winner is found to be ineligible, the promoter reserves the right to award their prize to another participant and to require the return of any prize already awarded.

1. By entering this Promotion, entrants will be deemed to have accepted and be bound by these terms and conditions. Promotional materials relating to the Promotion, including all information on how to enter the Promotion, also form part of these terms and conditions.  In the event of any conflict between any terms referred to in such Promotion materials and these terms and conditions, these terms and conditions take precedence.
2. The Promotion is open to UK excluding Northern Ireland and Ireland residents aged 18 and over, with the exception of employees and agents of Nutricia Limited t/a Danone UK or any of its subsidiary of affiliated companies, members of the immediate families or households of such employees, and anyone otherwise connected with the operation or fulfilment of the Promotion.
3. Internet access and a valid Instagram account is required.
4. The promoter reserves the right to require entrants to prove they are eligible to enter the Promotion. If a winner is found to be ineligible, the promoter reserves the right to award their prize to another participant and to require the return of any prize already awarded.

Entry

5. The Promotion starts at 00:01 UK time on 1 October 2023 and all entries must be received by no later than 23.59 UK time on the closing date of 31 October 2023.   

6. To enter the Promotion, entrants must entrants must like the competition post on the @aptamiluk Instagram page, follow the @aptamiluk account and tag a friend in the comments. This will be one entry to the competition if all 3 elements of the above are fulfilled. If an entrant then reshares the competition post on their own social media account then this will count as a second entry. Entries submitted by any other means will not be accepted.

7. The use of script, macro or any automated system to enter the Promotion is prohibited and entries made (or which appear to have been made) using any such system may be treated as void.  Any illegible, incomplete or fraudulent entries will be rejected.

The winner

8. There will be 1 winner.

9. The winners will be the first names chosen at random from all complete, eligible, properly submitted entries received before the end of the applicable closing date.

10. The winner will be notified no later than 31st October 2023

11. The winner may be required to submit valid identification before receiving their prize.

12. The prize will be sent to the winner by email to the email address provided on verification of being an eligible entrant through communication through Instagram.

13. If any e-mails / social media messages to the winner are returned as undeliverable / the winner refuses or is unable to provide an eligible postal/email address for receipt of their prize by November 5th, the promoter reserves the right to either conduct a further random draw or select an alternative winner to award their prize to another participant. 

14. If the winner has not claimed their prize by the date specified in the notification of winning, the promoter reserves the right to conduct a further random draw or select an alternative winner.

Prize

15. The winner will win a £200 voucher for Mama and Papas

16. The winner is responsible for paying all associated costs that are not specifically stated in these terms and conditions, and all other incidentals.

17. The winner is also responsible for any personal or incidental expenses and any VAT, national and/or local tax liabilities incurred in claiming or using the prize.

18. The prize is as stated and is non-exchangeable and non-transferable and there is no cash or other alternative to the prize in whole or in part. 

19. By participating in the Promotion, entrants agree that the prize is awarded on an "as is" basis, and that neither the promoter nor any of its subsidiary or affiliated companies, make any representations or warranties of any nature with respect to the prize.

20. The prize is subject to the terms and conditions of Mamas & Papas which can be found at Terms & Conditions – Mamas & Papas UK (mamasandpapas.com). Any complaints or questions relating to the use of [the / a] prize should be directed to Mamas & Papas.

 

General

21. By entering the Promotion, entrants agree to have their name and photograph featured in publicity materials relating to the Promotion without further reference, payment or other compensation.  This includes making their name as the winner available [on the Instagram/Aptaclub Website between 1St November 2023 and 1st November 2024. 

22. Details of the winner will be available on request by sending a stamped addressed envelope to Aptamil Instagram Competition Nutricia Ltd t/a Danone UK Chiswick Business Park, Building 7, 566 Chiswick High Road, London, W5 4YG within 3 months of the Promotion closing date.

23. Incomplete, illegible, misdirected, late or bulk entries will not be accepted. The promoter accepts no responsibility if entries are lost or not received or delayed including delay due to technical error.  Proof of sending will not be taken as proof of receipt.

24. In the event that, for reasons beyond the promoter's reasonable control and not related to the winner, the promoter is unable to award the prize as described in these terms and conditions, the promoter reserves the right to award a prize of a similar nature and an equivalent value, or at its sole discretion, the cash value of the prize. 

25. In the event of a printing or other error resulting in there being more winners than prizes for the Promotion, the promoter reserves the right at any time to allocate the available prize by selecting another winner, through a further draw or to divide the prize or the value of the prize between the winners of the Promotion.

26. Save where it has been negligent, the promoter will not be responsible for any damage, loss or injury resulting from entrants' entry into the Promotion or their acceptance and/or use of a prize, or for technical, hardware or software failures, lost, faulty or unavailable network connections or difficulties of any kind that may limit or prohibit their ability to participate in the Promotion. 

27. Nothing in these terms and conditions shall in any way limit the promoter's liability for death or personal injury caused by its negligence or for any other matter where liability may not as a matter of law be limited.

 

PARAGRAPHS 28 AND 29 CONTAIN DATA PROTECTION WORDING – PLEASE READ CAREFULLY

 

28. The promoter will collect and process participants' personal information and it will be shared with the promoter's agents and affiliates (including those outside the European Economic Area) to the extent necessary in order to conduct the Promotion including for the prize to be delivered to the winner.  If entrants do not provide any of the mandatory information requested when entering and taking part in the Promotion, they may not take part in the Promotion.

29. Entrants' names and other personal details from their entry to the Promotion will be collected and stored by the promoter and its affiliates (including those outside the European Economic Area) and held in accordance with the applicable privacy policy in place from time to time.

30. Although the Promotion may be featured on Instagram, this Promotion is not sponsored, endorsed or administered by, or associated Instagram. By entering this Promotion, all entrants release Instagram from any liability arising out of this Promotion. Entrants are providing information to the promoter and not to Instagram. The information entrants provide will only be used for the purposes referred to in these terms and conditions.

31. The promoter reserves the right to modify, cancel, terminate or suspend the Promotion in whole or in part, at its sole discretion, if it believes the Promotion is not capable of being conducted as specified within these terms and conditions or in the event of a virus, a computer bug or unauthorized human intervention or any other cause that is beyond the reasonable control of the promoter that could corrupt or affect the administration, security, impartiality or normal course of the Promotion. 

32. Neither the promoter nor any of its subsidiary or affiliated companies are responsible for any condition, circumstances, losses, failures or delays caused by events beyond its or their control such as (but not limited to) the acts or defaults of any supplier selected by the promoter to provide the prize or otherwise that may cause the Promotion to be disrupted or corrupted, or that may lead to loss or damage of the prize in transit to the winner.

33. Any entrant who enters or attempts to enter the Promotion in a manner, which in the promoter's reasonable determination is contrary to these terms and conditions or by its nature is unjust to other entrants (including without limitation tampering with the operation of the Promotion, cheating, hacking, deception or any other unfair playing practices such as intending to annoy, abuse, threaten or harass any other entrants or the promoter and/or any of its agents or representatives) may be rejected from the Promotion at the promoter's sole discretion.  Furthermore, where such actions have significantly impaired the Promotion, the promoter may, at its sole discretion, add further stages to the Promotion as it deems reasonably necessary in order to resolve any problems arising as a result of such actions.

34. Mamas and Papas is not connected or otherwise associated with this Promotion and the provision of the prize does not imply endorsement by the promoter of Mamas and Papas or any other third parties concerned in any way with the Promotion. Any complaints or queries relating to the use of the prize should be directed to Mamas and Papas.

35. The promoter's decision is final and no correspondence will be entered into.

36. These terms and conditions are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to hear any dispute or claim arising in association with the Promotion or these terms and conditions.

PROMOTER: Nutricia Limited t/a Danone UK, Newmarket Avenue, Whitehorse Business Park, Trowbridge, Wiltshire BA14 0XG

Please do not send entries to this address

Terms and Conditions for the £200 Mamas & Papas Voucher Promotion ("the Promotion")

1.       By entering this Promotion, entrants will be deemed to have accepted and be bound by these terms and conditions. Promotional materials relating to the Promotion, including all information on how to enter the Promotion, also form part of these terms and conditions.  In the event of any conflict between any terms referred to in such Promotion materials and these terms and conditions, these terms and conditions take precedence.

2.       The Promotion is open to UK (excluding Northern Ireland) and Ireland residents aged 18 and over, with the exception of employees and agents of Nutricia Limited or any of its subsidiary of affiliated companies, members of the immediate families or households of such employees, and  anyone otherwise connected with the operation or fulfilment of the Promotion.

3.       The Prize is valid for up to two years from receipt

4.       The promoter reserves the right to require entrants to prove they are eligible to enter the Promotion. If a winner is found to be ineligible, the promoter reserves the right to award their prize to another participant and to require the return of any prize already awarded.

 

Entry

5.       The Promotion starts at 09:00 UK time on 01.03.24 and all entries must be received by no later than 23.59 UK time on the closing date of 17.11.2024.

6.       To enter the Promotion, entrants must enter by following aptamiluk on Instagram or TikTok & messaging #babyshow. This will be valid at the below shows only:

·         The Excel- The Baby Show

·         NEC Birmingham – The Baby Show

·         Manchester Central – The Baby Show

7.       Internet access and a valid Instagram or Tiktok account is required. Entrants using multiple Instagram or Tiktok accounts will be disqualified.  Entries submitted by any other means will not be accepted Although the Promotion may be featured on Instagram, this Promotion is not sponsored, endorsed or administered by, or associated with Instagram. By entering this Promotion, all entrants release Instagram from any liability arising out of this Promotion. Entrants are providing information to the promoter and not to Instagram. The information entrants provide will only be used for the purposes referred to in these terms and conditions.

8.       Entry to the Promotion is free, no purchase is necessary.

9.       The use of script, macro or any automated system to enter the Promotion is prohibited and entries made (or which appear to have been made) using any such system may be treated as void.  Any illegible, incomplete or fraudulent entries will be rejected.

10.   Only one entry per person/ household. Any entries in addition to this may be disqualified.

 

The winner

11.   There will be 1 winner per show listed.

12.   The winner will be the first 1 name chosen at random from all complete, eligible, properly submitted entries received before the end of the applicable closing date.

13.   The winner will be notified no later than 2 weeks after the last day of each baby show by email (at the address provided at the time of entry).

14.   The winner may be required to submit valid identification before receiving their prize.

15.   The prize will be sent to the winner by email to the email address provided on entry.

16.   If any emails to the winner are returned as undeliverable / the winner refuses their prize within 7 days of the first notification, the promoter reserves the right to either conduct a further random draw or select an alternative winner to award their prize to another participant. 

17.   If the winner has not claimed their prize by the date specified in the notification of winning, the promoter reserves the right to conduct a further random draw or select an alternative winner.

 

 

£200 Mamas & Papas Voucher

18.   The winner will win a £200 Mamas & Mamas voucher, redeemable  online’.

19.   The Prize is valid for up to two years from receipt.

20.   The winner is responsible for paying all associated costs that are not specifically stated in these terms and conditions, including (where applicable) telephone and Wi-Fi costs and all other incidentals.

21.   The winner is also responsible for any personal or incidental expenses and any VAT, national and/or local tax liabilities incurred in claiming or using the prize. If the winner's companion is a minor, the minor must be accompanied by his or her parent or legal guardian (at their own expense) if they are not the winner. 

22.   The prize is as stated and is non-exchangeable and non-transferable and there is no cash or other alternative to the prize in whole or in part. 

23.   By participating in the Promotion, entrants agree that the prize is awarded on an "as is" basis, and that neither the promoter nor any of its subsidiary or affiliated companies, make any representations or warranties of any nature with respect to the prize.

24.   The prize is subject to the terms and conditions Mamas & Papas which can be found at https://www.mamasandpapas.com/. Any complaints or questions relating to the use of the prize should be directed to Mamas & Papas.

25   By participating in this prize draw you acknowledge that we may have to publish or make available your surname and county of residence, if you become a winner. Prize winners’ surname and country of residence will be available on request, for 60 days after the winners are announced by sending a request to Nutricia Limited t/a Danone UK,  Building 7, Chiswick Park, 566 Chiswick High Road, London, W4 5YG. You can object to the publishing or making available of your name and county of residence by emailing isabella.clarkson@danone.com.  However, we may still be required to share this information with relevant authorities or for other legal purposes.

 

General

26.   By entering the Promotion, entrants agree to have their name and photograph featured in publicity materials relating to the Promotion without further reference, payment or other compensation.  This includes making their name as a winner available on Facebook (https://www.facebook.com/aptauk) & Instagram (https://instagram.com/aptamiluk) between 01/03/24 and 17/11/24. 

27.   Details of the winners will be available on request by sending a stamped addressed envelope to Mamas & Papas Voucher to Nutricia Limited t/a Danone UK, Building 7, Chiswick Park, 566 Chiswick High Road, London, W4 5YG within 3 months of the Promotion closing date.

28.   Incomplete, illegible, misdirected, late or bulk entries will not be accepted. The promoter accepts no responsibility if entries are lost or not received or delayed including delay due to technical error.  Proof of sending will not be taken as proof of receipt.

29   In the event that, for reasons beyond the promoter's reasonable control and not related to the winner, the promoter is unable to award the prize as described in these terms and conditions, the promoter reserves the right to award a prize of a similar nature and an equivalent value, or at its sole discretion, the cash value of the prize. 

30.   In the event of a printing or other error resulting in there being more winners than prizes for the Promotion, the promoter reserves the right at any time to allocate the available prize by selecting another winner, through a further draw or to divide the prize or the value of the prize between the winners of the Promotion.

31.   Save where it has been negligent, the promoter will not be responsible for any damage, loss or injury resulting from entrants' entry into the Promotion or their acceptance and/or use of a prize, or for technical, hardware or software failures, lost, faulty or unavailable network connections or difficulties of any kind that may limit or prohibit their ability to participate in the Promotion. 

32.   Nothing in these terms and conditions shall in any way limit the promoter's liability for death or personal injury caused by its negligence or for any other matter where liability may not as a matter of law be limited.

PARAGRAPHS 34 AND 35 CONTAIN DATA PROTECTION WORDING – PLEASE READ CAREFULLY

33.   The promoter will collect and process participants' personal information and it will be shared with the promoter's agents and affiliates (including those outside the UK or European Economic Area) to the extent necessary in order to conduct the Promotion including for the prize to be delivered to the winner.  If entrants do not provide any of the mandatory information requested when entering and taking part in the Promotion, they may not take part in the Promotion. 

34.   Entrants' names and other personal details from their entry to the Promotion will be collected and stored by the promoter and its affiliates (including those outside the UK or European Economic Area) and held in accordance with the applicable privacy policy in place from time to time (see https:.link to the baby show privacy statement e.g. https://www.aptaclub.co.uk/terms-and-conditions.html#:~:text=Privacy%20Statement%20%E2%80%93%20Baby%20Show%20Events

35.   The promoter reserves the right to modify, cancel, terminate or suspend the Promotion in whole or in part, at its sole discretion, if it believes the Promotion is not capable of being conducted as specified within these terms and conditions or in the event of a virus, a computer bug or unauthorized human intervention or any other cause that is beyond the reasonable control of the promoter that could corrupt or affect the administration, security, impartiality or normal course of the Promotion. 

36.   Neither the promoter nor any of its subsidiary or affiliated companies are responsible for any condition, circumstances, losses, failures or delays caused by events beyond its or their control such as (but not limited to) the acts or defaults of any supplier selected by the promoter to provide the prize or otherwise that may cause the Promotion to be disrupted or corrupted, or that may lead to loss or damage of the prize in transit to the winner.

37.   Any entrant who enters or attempts to enter the Promotion in a manner, which in the promoter's reasonable determination is contrary to these terms and conditions or by its nature is unjust to other entrants (including without limitation tampering with the operation of the Promotion, cheating, hacking, deception or any other unfair playing practices such as intending to annoy, abuse, threaten or harass any other entrants or the promoter and/or any of its agents or representatives) may be rejected from the Promotion at the promoter's sole discretion.  Furthermore, where such actions have significantly impaired the Promotion, the promoter may, at its sole discretion, add further stages to the Promotion as it deems reasonably necessary in order to resolve any problems arising as a result of such actions.

38.   Mamas & Papas is not connected or otherwise associated with this Promotion and the provision of the prize does not imply endorsement by the promoter of Mamas & Papas or any other third parties concerned in any way with the Promotion. Any complaints or queries relating to the use of the prize should be directed to Mamas & Papas.

39.   The promoter's decision is final and no correspondence will be entered into.

40   These terms and conditions are governed by English law. The courts of England and Wales shall have exclusive jurisdiction to hear any dispute or claim arising in association with the Promotion or these terms and conditions.

PROMOTER: Nutricia Limited t/a Danone UK, White Horse Business Park Trowbridge, Wiltshire, BA14 0XQ

Please do not send entries to this address.

 

 

At Danone we are committed to protecting your right to privacy. We aim to protect any personal data we hold, to manage your personal data in a responsible way and to be transparent in our practices. Your trust is important to us. We have therefore committed ourselves to the following basic principles:

 

· You have no obligation to provide any personal data requested by us. However, if you choose not to provide any personal data requested by us, we may not be able to provide you with some services or products.
 

· We only collect and process your data for the purposes set out in this Privacy Statement or for specific purposes that we share with you and/or that you have consented to.
 

·We aim to collect, process and use as little personal data as possible.

· When we do collect your personal data, we aim to keep it as accurate and up to date as possible.
 

· If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.

· Your personal data will not be shared, sold, rented or disclosed other than as described in this Privacy Statement.

 

Who does this Privacy Statement apply to?

 

This Privacy Statement is applicable to the attendees or prospective attendees at any baby show event that Danone is taking part in (the “Event”) and describes how and why Danone collect and uses your personal data in connection with the Event.

This Privacy Statement describes the following important topics relating to your personal data (you can click on the links to find out more):

1. Who are we?

2. What personal data do we collect and how?

3. The purpose and legal basis for collecting and using personal data

4. Links to other websites

5. Social media and other User Generated Content

6. Children’s personal data

7. Sharing personal data with third parties

8. Sharing personal data internationally

9. How we protect your personal data

10. How long we store your personal data

11. Your rights

12. How to contact us

13. Changes to our Privacy Statement

 

1. Who are we?

Nutricia Limited trading as Danone UK is responsible for the personal data that you share with us. When we say “Danone”, “us”, “our” or “we”, we are referring to Nutricia Limited. In accordance with regulations applicable to the processing of personal data, Danone is the “data controller”.

Nutricia Limited

Newmarket House, Newmarket Avenue, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ

Nutricia Limited is a subsidiary of Danone SA. If you want to know more about Danone and its products, please visit https://www.danone.co.uk.

2. What personal data do we collect and how?

By personal data, we refer to any information about a person from which that person can be identified. This does not include data for which the identity has been deleted (anonymous data).

We, or third parties acting on our behalf e.g photographers, will collect the following personal data from you in connection with your attendance at the Event, including:

a) First name and surname;

b) Contact information such as your email address;

c) Maternal information about yourself and age range of your child so that we may comply with infant formula legal and regulatory obligations in the UK; and

Any information you provide in respect of the Event itself (such as providing feedback, answering surveys, participating in competitions or games, recordings or interviews and pictures during the Event and/or any content you submit as part of the Event.

We will collect your personal data directly from you. You may give us this personal data by:

· attending the Event;

· entering or participating in a survey, research activity, game, contest, or competition run by us, or third parties on our behalf;

· submitting an enquiry or request to us, contacting us by phone, email or other means;

· visiting our websites or applications; or

· by posting or commenting on our social media pages (such as Facebook or Instagram) or engaging with our other digital media communications.

We may also receive personal data about you from third parties such as: our business partners, including marketing agencies, family, friends and others who provide your personal data to us because you have consented to or they think you may be interested in our products and services or they want to share a product or service with you; and other third parties such as media providers/owners, public and third party websites, social media platforms, advertising platforms, our suppliers or our group companies (referred to in this Privacy Statement as "third parties" or "suppliers"). 

When you visit our website, we, or third parties acting on our behalf, may collect and use information about you such as the following:

a) personal data created and recorded as you use our websites, apps and/or services, including:

a. technical information– this includes the Internet Protocol (IP) address used to connect your device to the internet address; the type of device you use; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and platform; and

b. information about your visit and your behavior on our websites and/or apps (such as the pages that you click on) – this may include time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs, information shared with others, including through email and social media), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads. 

Some of this data is collected via cookies and similar tracking technologies - see our Cookie Statement https://www.aptaclub.co.uk/about-aptaclub/cookie-policy.html   for further details on this. You will also find Eventbrite’s Cookie Statement here https://www.eventbrite.co.uk/help/en-gb/articles/666792/eventbrite-cookie-policy/

When you contact us with enquiries related to the Event (e.g.  via our consumer contact centres), we, or third parties acting on our behalf, may collect and use information about you such as the following:

a) your first and last name including your title;

b) your email address;

c) your telephone number;

d) information provided when you correspond with us (such as via our care lines and/or customer service lines or social media) which might include call recordings if you call us directly – to the extent this includes information about your health, please see the "Special categories of data" section below;

e) information about people other than you, such as personal data about your family members, when you provide such information directly to us; and

f) any updates to information provided to us.

We may also collect personal data about you from other sources when:

a) you share content on social media pages, websites or applications related to the Event or in response to our promotional material on social media;

b) we collect your personal data from other public sources (e.g. comments on other websites than ours) that mention Danone or one of its brands;

c) when you open and/ or click on a link in an email one of our third parties have sent to you on our behalf. This allows us to see how well our communications with you are performing; and

d) your insights data is provided to us by third parties (i.e. media providers, marketing technology or advertising technology solutions), such as your demographic data (e.g. age, parental status), your location and your interests. Some of this data may have been collected from the use of cookies and other similar tracking technologies.   

Special categories of data

In principle Danone does not seek to process sensitive data relating to you. However, some of the personal data that we collect about you or which you provide to us may be considered as special category data, often relating to health and wellbeing (such as dietary or accessibility requirements). 

We will only collect and process this type of data if you give us your explicit consent, or in any other circumstances permitted by law (such as defense of legal claims).

3. The purpose and legal basis for collecting and using personal data

We will use your personal data to manage attendance and participation at the Event and to ensure that any special requirements that you request are communicated to any relevant third party providers, where required.

We may take photographs in public areas at our Event, and we may use these in our marketing materials.

Where you have opted in for further communication from us, we will use your information to send these communications to you.

The table below shows in more detail the purposes for which we collect and use your personal data, as well as the legal bases for our use for your personal data. Further information on our legal bases is set out after the table.

When we collect and use your personal data for new purposes, we will inform you before or at the time of collection (and ask for your consent when required), unless we reasonably consider that this purpose is compatible with the original one as detailed above.

Legal basis

We consider that the legal bases for using your personal data as set out in this Privacy Statement are as follows:

a)Contractual necessity: our use of your personal data is necessary to perform our obligations under any contract with you or to take steps prior to entering a contract with you.

b)Compliance with legal obligations: our use of your personal data is necessary for complying with our legal obligations.

c)Legitimate Interests: our use of your personal data is necessary for our legitimate interests or the legitimate interests of others.   Whenever we collect and use your personal data on the legal basis of legitimate interests, we take care it does not outweigh your rights as an individual. Our legitimate interests might include the following:

  i.  running, growing, and developing our events, products and services;

  ii.  ensuring a safe working environment for our staff and visitors to the Event;

  iii. marketing, market research and business development; and

  iv. for internal group administrative purposes.
 

d)Consent: We may process your personal data on the basis of your consent. Where you have given consent, but you later change your mind, you may withdraw your consent by contacting us and we will stop doing processing your personal data in this way. However, if you withdraw your consent, this may impact our ability to provide our products and associated services to you.

5. Links to other websites

Our websites and apps may contain hyperlinks to third party websites, plug-ins or applications that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators.

This Privacy Statement only applies to the personal data that we collect or which we receive from third party sources and over which we act as a data controller, and we cannot be held responsible for personal data about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal data to these websites.

We do not endorse or otherwise accept any responsibility or liability for the content of such third-party websites or third-party terms and conditions or policies.

6. Social Media and other User Generated Content

Some of our websites and apps allow users to submit their own content. Please remember that any content submitted on our product/brand page(s) on social media platforms can be viewed by the public and reposted, and you should be cautious about providing certain personal data e.g. financial information or address details. We are not responsible for any actions taken by other individuals if you post personal data on one of our product/brand page(s) on social media platforms. We reserve the right to delete user generated content that doesn’t comply with the relevant terms & conditions.

7. Children's Personal Data

If we discover that we have collected personal data from a child without consent from a parent or legal guardian where such consent should have been obtained, we will delete that personal data as soon as practical.

8. Sharing Personal Data with Third Parties

When we share your personal data with Danone affiliates and other organizations, we make sure we only do so with organizations that safeguard and protect your personal data and comply with applicable privacy laws in the same or similar way that we do.

Your personal data will be shared with the following third parties for the purposes described:

Third Party	Service	Location of processing
Marketing Agency	To take photography of the event.	UK
Positively Parenthood	Facilitate delivery of competition prizes.	UK

In addition, your personal data may be shared with the following third parties for the purposes described below:

a) Other Danone companies/entities: Where it is in our legitimate interests to do so for internal administrative purposes (for example, ensuring consistent and coherent delivery of products to our customers, corporate strategy, merger and acquisition operations, compliance, auditing and monitoring, research and development and quality assurance).

b) Third party service providers and subcontractors: Including those which:
 

i) assist us to carry out your requests, respond to your inquiries, provide you with samples, enable you to participate in a competition, such as logistics providers, sponsors and customer support providers;

ii) perform core information technology and other business-related services, such as website/app development providers, cloud hosting providers, management and evaluation service providers, data analysts, utility providers, insurers;

iii) assist in the organization of our events, marketing, advertising and promotional activities; or

iv) provide analytics and optimization services relating to our websites and apps.
 

c) Business transfer recipients: Where we sell or buy any business or assets, (such as a merger/absorption), to the prospective seller or buyer of such business or assets, or where substantially all of our or any of our affiliates' assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets. Where appropriate, in such case, the buyer acting as the new data controller processes your data and its privacy statement governs the processing of your personal data.

d) Legal disclosure recipients: Where we are obliged by law to disclose your personal data (e.g. to government or law enforcement bodies) or where disclosure is required to protect our rights or those of our staff, customers or other third parties.

Save as expressly detailed above, we will never share, sell or rent any of your personal data to any third party without notifying you and, where necessary, obtaining your consent.

9. Sharing Personal Data Internationally

Your personal data may be used, stored and/or accessed by staff operating outside the EEA or the UK working for us, other members of our group or our trusted third parties.

If we provide any personal data about you to any such non-EEA and non-UK members of our group or trusted third-parties, we will take appropriate measures to ensure that the recipient protects your personal data adequately, such as:

a) ensuring that there is an adequacy decision by the European Commission in the case of transfers out of the EEA or by the UK Government in the case of transfers out of the UK;
 

b) having in place standard model contractual arrangements with the recipient which have been approved by the European Commission (or the UK Government for transfers out of the UK);
 

c) any other safeguarding mechanism permitted by law.

10. How We Protect Your Personal Data

We understand that the security of your personal data is important. We make our best efforts to protect your personal data from misuse, interference, loss, unauthorized access, modification or disclosure. We have implemented a number of security measures to help protect your personal data, and we require that trusted third parties who handle your personal data for us do the same. For example, we implement access controls, use firewalls and secure servers, and we encrypt personal data.

In the course of provision of your personal data to us, your personal data may be transferred over the internet.  Although we make every effort to protect the personal data which you provide to us, the transmission of information over the internet is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to our website and that any such transmission is at your own risk. Then, once we have received your personal data, we will use strict procedures and security features to prevent unauthorized access to it.

Where you have chosen a password which enables you to access your online account, you are responsible for keeping this password confidential.

11. How long we store your personal data

We keep your personal data for no longer than necessary for the purposes for which the personal data is processed.  The length of time for which we retain personal data depends on the purposes for which we collect and use it, for the duration of your contractual relation with us and/or as required to comply with applicable laws and regulations as well as to establish, exercise or defend our legal rights.

For example, where you register for an event, we will keep the personal data related to your registration, so we can perform the specific contract you have entered. After that, we will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase or registration.

After the established deadlines, the data is either deleted or retained after being anonymized, especially for statistical purposes. It should be noted that deletion or anonymization are irreversible operations, and that Danone is no longer able, thereafter, to restore this data.

12. Your rights

Where we process your personal data, you are entitled to a number of rights established in the relevant applicable laws and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by contacting us here [Link]. 

We will consider all such requests and, in accordance with the applicable laws, will provide our response within a reasonable period, or within the period prescribed by law. Please note, however, that we may rely on certain exemptions to complying with your requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.  If an exemption applies, we will tell you this when responding to your request.

We may request you provide us with information necessary to confirm your identity before responding to any request you make. 

The right to be informed

You have the right to obtain clear, transparent and easily understandable information about how we use your personal data, and your rights. This is why we are providing you with the information in this Privacy Statemen.

The right to access your personal data and correction

 You have the right to access the personal data we hold about you, as well as correct, update or complete it at any time.

The right to deletion of your personal data

You have right to request that we delete your personal data. However, this is not an absolute right and we may have legitimate, legal and regulatory reasons to retain your personal data.

The right to object

Under certain circumstances, you have the right to object to certain types of processing based on grounds relating to your particular situation when such processing is based on our or another's legitimate interest. If you exercise this right, we will stop using your personal data for this purpose, unless we can demonstrate compelling legitimate grounds to continue processing your personal data that would outweigh your interests, rights and freedoms. You have the right to object to the processing of your personal data for direct marketing activities (for example, by clicking on the unsubscribe link in our emails). 

The right to withdraw consent

Where we rely on your consent to process personal data, you have the right to withdraw consent at any time, without affecting our processing of your personal data before you withdrew consent.

The right to restriction of processing

  Under certain circumstances you have the right to restrict the processing of your personal data if:

1. you do not believe the personal data we have about you is accurate; or
2. you consider that the personal data is not being processed lawfully, but instead of deleting the personal data, you would prefer us to restrict processing instead; or
3. we no longer need your personal data for the purposes we collected it, but you require the data in order to establish, exercise or defend legal claims; or
4. you have objected to the processing of your personal data and are awaiting verification on whether your interests related to that objection outweigh the legitimate grounds for processing your data.

The right to data portability

Your personal data is portable. This means it can be moved, copied or transmitted electronically. However, this right only applies to personal data you have provided to us and where the processing: (i) is based on your consent or takes place for the performance of a contract; and (ii) it takes place by automated means.

The right to lodge a complaint with a supervisory authority

If you think that we have not met the data protection or privacy requirements, you have the right to make a complaint to the data protection authority in the country where you usually live or work, or where an alleged infringement of applicable data protection laws has taken place. 

If you want to bring a specific complaint against Danone for the way your personal data has been processed or if you are not able to resolve a problem directly with us, you can raise a complaint directly with the UK Information Commissioner’s Office https://ico.org.uk/for-the-public.

UK Information Commissioner’s Office

Mailing Address: Wycliffe House Water Lane, Wilmslow, Cheshire SK9 5AF

Phone Numbers: +44 303 123 1113

Email Address: casework@ico.org.uk

You can also contact our Data Protection Officer directly at DPO.UKIE@danone.com.

13. How to contact us

If you have any questions, comments or complaints regarding this Privacy Statement or the processing of your personal data, please contact us via our contact page or write to us at Data Protection Office, Nutricia Limited, Newmarket House, Newmarket Avenue, White Horse Business Park, Trowbridge, Wiltshire, BA14 0XQ.

You can also contact us via DPO.UKIE@danone.com .

Finally, you can contact our Group Data Protection Office via email at dpo.group@danone.com or write to us at Data Protection Office, Danone SA, 17 Boulevard Haussmann, 75009, Paris, France.

14. Changes to our Privacy Statement

We may update our Privacy Statement from time to time (for example, to comply with changes in laws or regulations, our practices, procedures and organizational structures, requirements imposed or recommended by supervisory authorities or otherwise). Any changes we make to our Privacy Statement in the future will be posted on this page and will be applicable on the effective date of implementation.  Where we are legally required to do so, we will notify you of any changes. Please check back frequently to see any updates or changes to our Privacy Statement. 

This Privacy Statement was last updated 25 September 2023.