Products and orders
My subscriptions
Frequently asked questions
There's a couple of ways you can check your order status. Firstly, you can view your order status in your order history above.
Alternatively, you can also track your parcel by clicking the 'track order' button in the confirmation email that was sent to confirm that your order was dispatched.
If you have questions on an order, please email our orders team on delivery@orders.aptamil.co.uk.
We aim to deliver your order by the next working day if you order by 2pm. You’ll receive a tracking link in the email that confirms your order has been dispatched so you can keep an eye on its progress.
If your order is marked as delivered but you haven’t received it, please email our customer care team delivery@orders.aptamil.co.uk . We’ll investigate and resolve the issue as quickly as possible.
We’re so sorry to hear that! If your order arrived damaged, please contact our customer care team delivery@orders.aptamil.co.uk with your order details and photos of the damage so we can help you.
Our team move incredibly quickly to make sure we get deliveries to you on time. It's unlikely, but if your order hasn’t been dispatched yet, you might still be able to cancel it by contacting our customer care team on delivery@orders.aptamil.co.uk immediately.
In the likely case that our speedy team have already packed and sent your order, you’ll need to follow our returns process.
If you wish to return your order, or if it has arrived damaged or incorrect, you can return any unopened products within 14 days of purchase to us by contacting our orders team on delivery@orders.aptamil.co.uk.
Need some help?
You can get quick answers to common questions in our FAQs.
Alternatively, if you need help with general pregnancy or baby advice, or maybe on using or ordering our products - our expert team are always on hand to talk about feeding your baby.